At 9pkr, we take the privacy of our players seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a registered player on Pakistan's premier online casino platform.
Six core privacy principles that guide how 9pkr handles every piece of personal information you share with us.
All data transmitted between your device and 9pkr's servers is protected by 256-bit SSL encryption — the same standard used by international banks. Whether you are depositing via JazzCash in Karachi or logging in from Lahore, your connection is always encrypted and secure.
9pkr does not sell, rent, or commercially transfer your personal data to any third party for marketing or advertising purposes. Your CNIC details, mobile number, and transaction history remain strictly within the 9pkr ecosystem and are never traded for commercial gain.
9pkr only collects the personal data that is strictly necessary to deliver and improve its services. We do not collect data speculatively. Every data field we ask for — from your registered mobile number to your KYC documents — serves a clearly defined operational or regulatory purpose.
Your personal data is not held indefinitely. 9pkr maintains clear data retention schedules. Account data is retained for as long as your account is active and for a defined period thereafter to meet regulatory obligations. Once the retention period expires, data is securely deleted or anonymised.
You have the right to access the personal data 9pkr holds about you, request corrections to inaccurate records, and request deletion of your data subject to legal retention obligations. These rights can be exercised at any time by contacting the 9pkr support team at [email protected].
Data related to your responsible gaming settings — including self-exclusion requests, deposit limits, and session controls — is treated with the highest level of confidentiality. This information is never used for marketing purposes and is strictly accessed only by compliance personnel where necessary.
This Privacy Policy ("Policy") sets out the data practices of 9pkr ("we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://9pkr.club. It describes the categories of personal data we collect from players and visitors, the purposes for which that data is processed, the legal bases upon which we rely, and the rights available to individuals whose data we hold.
This Policy applies to all personal data collected through the following touchpoints:
This Policy does not apply to third-party websites, payment processors, or game studio providers that operate under their own independent privacy frameworks. Where 9pkr shares data with such third parties, this Policy describes the nature and purpose of that sharing in Section 7.
For the purposes of this Privacy Policy, the data controller responsible for personal data collected through the 9pkr platform is the licensed entity operating 9pkr under its international gaming operator licence. As data controller, 9pkr determines the purposes and means of processing your personal data and is accountable for ensuring that processing is conducted lawfully, fairly, and transparently.
All data protection queries, access requests, and formal complaints should be directed to the 9pkr Data Protection contact point using the details provided in Section 14 of this Policy.
9pkr collects personal data in two principal ways: data you provide directly and data collected automatically through your use of the platform. The following table summarises the categories of personal data we collect and their source:
| Data Category | Specific Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, CNIC number, date of birth, photograph | Provided by you at registration and KYC |
| Contact Data | Pakistani mobile number, email address, city of residence | Provided by you at registration |
| Financial Data | JazzCash / EasyPaisa account numbers, bank account details, transaction history in PKR | Provided by you during deposit and withdrawal |
| Gaming Data | Game history, bet amounts, win/loss records, session durations, preferred game types | Collected automatically through platform activity |
| Technical Data | IP address, device type, browser, operating system, referring URL | Collected automatically via cookies and server logs |
| Communications Data | Live chat transcripts, support email content, complaint records | Collected through support interactions |
| Responsible Gaming Data | Self-exclusion status, deposit limit settings, cooling-off periods | Provided by you or applied by 9pkr compliance team |
9pkr does not knowingly collect sensitive personal data beyond CNIC-based identity verification required for KYC compliance. We do not collect data regarding political opinions, religious beliefs, health conditions, or biometric identifiers beyond the photograph submitted as part of CNIC verification.
9pkr processes your personal data for the following defined purposes only. We do not use your data for purposes incompatible with those listed below:
9pkr relies on the following legal bases when processing your personal data, in accordance with internationally recognised data protection principles:
Where 9pkr relies on legitimate interests as its legal basis, a balancing assessment is conducted to confirm that the processing does not disproportionately interfere with your privacy rights. The responsible gaming monitoring programme is one area where legitimate interests apply — player welfare is considered a compelling legitimate interest that justifies careful monitoring of gaming patterns.
9pkr uses cookies and similar tracking technologies to ensure the proper functioning of the platform, to improve your experience, and to gather aggregated analytical data. The following categories of cookies are used:
9pkr does not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through the 9pkr platform. You can manage your cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent you from logging in or using platform features.
9pkr shares your personal data only in the following limited and controlled circumstances:
As an internationally licensed gaming operator, 9pkr's data processing infrastructure may involve the transfer of personal data to countries outside Pakistan. Where such transfers occur, 9pkr takes the following safeguards to ensure your data remains protected:
9pkr retains personal data for defined periods based on the category of data and the purpose for which it was collected. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Regulatory and AML compliance obligations |
| Financial Transaction Records | 7 years from transaction date | International AML record-keeping standards |
| KYC Documents (CNIC copies) | Duration of account + 5 years post-closure | Identity verification audit trail |
| Gaming History | Duration of account + 2 years post-closure | Dispute resolution and responsible gaming monitoring |
| Support Communications | 3 years from interaction date | Quality assurance and complaint handling |
| Self-Exclusion Records | Permanent (never deleted) | Responsible gaming — preventing re-registration during exclusion period |
| Marketing Consent Records | Duration of consent + 2 years | Demonstrating lawful basis for marketing communications |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised and aggregated data (from which no individual can be identified) may be retained indefinitely for analytical and platform improvement purposes.
As a 9pkr player, you have the following rights in relation to your personal data. These rights may be subject to certain limitations where legal retention obligations or fraud prevention requirements apply:
To exercise any of these rights, please contact 9pkr's support team at [email protected] with the subject line "Privacy Rights Request". We may require identity verification before processing your request.
9pkr employs mandatory age verification controls at the point of registration. All new accounts are required to undergo CNIC-based identity verification, which confirms both identity and age. Accounts where the registered individual is found to be under 21 years of age will be closed immediately, all wagers will be voided, and any deposits made will be returned to the source payment account.
If you are a parent or guardian and you believe your child has registered on the 9pkr platform, please contact us immediately at [email protected]. We will investigate and take appropriate action, including account closure and data deletion, as a matter of priority.
9pkr strongly encourages parents and guardians to use parental control tools and filtering software to prevent underage individuals from accessing online gambling platforms. Parental responsibility is a critical complement to the age verification measures 9pkr employs at the platform level.
9pkr implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
While 9pkr takes all reasonable steps to protect your data, no system is entirely impenetrable. You play an important role in security by keeping your login credentials confidential, using a strong password, and logging out of shared devices after each session.
9pkr reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, 9pkr will notify registered players through one or more of the following methods: a notification displayed upon login, an email to your registered address, or a notice on the 9pkr homepage.
The "Last Updated" date at the top of this Policy indicates when the current version came into effect. Your continued use of the 9pkr platform after the effective date of any revision constitutes your acceptance of the updated Policy.
We encourage you to review this Privacy Policy periodically. If you have questions about any changes, you can contact our support team as described in Section 14 below.
For any privacy-related queries, data subject requests, or formal complaints regarding 9pkr's data practices, please contact us using the following details:
9pkr will acknowledge all formal privacy complaints within 48 hours and provide a substantive response within 30 days. If you are not satisfied with our response, you may escalate your complaint to the relevant supervisory authority under the jurisdiction of 9pkr's international gaming licence.
For urgent matters — such as suspected unauthorised account access or a potential data breach affecting your personal information — please use the 24/7 live chat function inside your 9pkr account dashboard for the fastest possible response.